At Shagun Luxe, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you visit or make a purchase from our store.
1. Information We Collect
When you interact with our website, we may collect:
Contact Information: Name, email address, phone number, shipping address, and billing address.
Order Details: Information about items purchased, payment status, and order history. (Note: We do not store credit/debit card numbers or UPI PINs; transactions are processed securely through certified payment gateways).
Technical Data: IP address, browser type, device information, and browsing patterns via standard cookies.
2. How We Use Your Information
We use the collected information to:
Process, fulfill, and deliver your orders.
Send order confirmations, tracking updates, and customer support communications.
Prevent fraudulent transactions and enhance website security.
Share occasional festive collections, offers, or newsletters (only if opted in).
3. Information Sharing & Third Parties
We respect your privacy and never sell or rent your personal information. We only share necessary data with trusted service providers who assist our operations:
Logistics & Courier Partners: To deliver your parcels.
Payment Gateways: To securely process transactions.
Legal Authorities: Only if strictly required by law or to protect legal rights.
4. Data Security
We implement industry-standard encryption protocols and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse.
5. Contact Us
For any privacy-related queries or data access requests, please reach out to us at support@shagunluxe.com.