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Shipping & Refund Policy

Advanced Refunds/Replacements/Exchanges
Sometimes, we issue a refund or ship a replacement/exchange to you prior to receiving the return item.
Advanced Refund
In some cases, as soon as the item is dropped off by you or received by the carrier, a refund will be issued, in advance of receipt and processing of the item at our Swadeshi or seller facilities, to your credit card or as Swadeshi.com Gift Card balance.
Advanced Replacement/Exchange
If you see an option in the Online Return Center to initiate a replacement/exchange of your original item, follow the instructions to return the item and request a replacement/exchange. If the replacement/exchange order is immediately shipped to you, you'll need to return your original item(s) by the "Return by" date referred to in your return request confirmation email or you will be charged for the replacement/exchange.
Possible charges after advanced refunds/replacements/exchanges
After you complete a drop off or pick up of return item(s), it may take some time for the item(s) to be transported to Swadeshi or a third-party seller. Once the item(s) are received, the item(s) will be verified and inspected against the expected product(s) and quantity in your return request. If Swadeshi or the seller does not receive the expected product(s) and quantity as submitted by you in your return request, or if the item(s) are not in original condition or missing parts/accessories/manuals, you will be charged for the previously refunded amount (or for the previously shipped replacement/exchange order). If the charge is unsuccessful, you will be prompted to complete payment before initiating another return request.
To avoid being charged, take the following actions:
  • Only initiate return requests for items in their original condition
  • If applicable, apply the correct mailing label.
  • Drop off or pickup each item you're returning at an eligible location.
If after completing a drop off or pick up you receive an email from us asking you to return an item or items or indicating you have been charged for the item(s), the charge will be reversed after Amazon receives and processes the item(s) and verifies the expected product(s) in your return request.
Refund Declines
Our refund to your selected refund method may be declined if, for example, your selected refund payment method is associated with an account which is closed, or your selected card has expired or been replaced by a new card since the order was placed. If this occurs, we issue a refund to your Swadeshi account balance. You can contact our Customer Service if you would like the refund to be issued to a different payment method.
Refund Times

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.
Refund MethodRefund Time (After Refund Is Processed)
Credit cardThree to five business days
Swadeshi.com Gift CardTwo to three hours
Debit cardUp to 10 business days
Checking accountUp to 10 business days
EBT cardUp to 10 business days
Gift Card balanceTwo to three hours
Promotional CertificateNo refund issued
Shop with Reward PointsUp to five business days
Pay in Cash (at a participating location)Up to 10 business days
Pre-paid credit cardUp to 30 days (depending on the issuer of the card)
Payment PlansThree to ten business days. Might take up to 45 days via check in mail (depending on the creditors)
Bank transfer via PSE3-5 days (after you authorize the refund transaction)