- Cancellation & Refund Policy
Madhusara Naturals Private Limited believes in helping its customers as far as possible. Please read our Returns and Refunds Policy carefully before making a purchase.
Order Cancellation: - Cancellations requests must be made within 4 hours of placing the order. Once the package is dispatched or picked up by merchants, cancellations are no longer possible.
Damaged or Defective Products: Report any damage or defect within 12 hours of delivery via the provided email or phone number. Include clear photographs or videos of the damaged product with visible time stamps for verification. Claims will be processed only after verification.
Refunds: Approved refunds will be processed within 5-7 business days, excluding public holidays. Refunds will be credited to the original payment method. Store credit may be offered under special circumstances.
Important Note:
- Refunds are not issued for courier delays unless the package is confirmed lost or undelivered.
- Custom/personalized items are non-refundable unless proven defective.
- All refund and return requests must strictly adhere to the above policies. We reserve the right to approve or deny based on non-compliance or evidence provided.